⭐Shipping times extended by up to 3 business days during BFCM⭐

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📦 Shipping Information

We want getting your order to be as smooth as possible, so here’s the lowdown on how we handle shipping.

⏱ Order Processing

Please choose carefully — once an order is placed, we can’t cancel or adjust it.
Orders are shipped same or next business days (sometimes a little longer during busy promos).
You’ll get a shipping confirmation email once your order is on the way — don’t forget to check your Junk/Spam folder just in case!
If an item is out of stock, your order may arrive in separate shipments. If something isn’t available at all, we’ll refund you for that item.
Orders ship from South East Queensland.

We rely on Australia Post for delivery, and their timeframes are only estimates:

Parcel Post with Tracking

Express Post with Tracking

2–4 business days after dispatch
$14.99
Please note: this is not guaranteed next day delivery as we are outside the network.

Insurance

Insurance is available during checkout for $2.99 per order and covers order replacement if lost or damaged during transit.
If your order is deemed lost or damaged by Australia Post during transit and you have purchased this cover, please contact us and we will resend your order at our cost.
Not covered if order is marked as 'Delivered' and confirmed as such by Australia Post. Ensure your delivery address/letter box is safe and secure.

New Zealand

5–10 business days (major cities)
$16 tracked
Import fees and duties, if applicable, are not included and are the buyers responsibility

Australia Post is still experiencing some delays, so please allow a little extra time.
If your parcel shows as scanned at our local Post Office, it’s officially on the way! Sometimes it won’t scan again until it reaches you.
If it hasn’t arrived within 14 business days, please lodge an enquiry with Australia Post as the Recipient.
To dispute a delivery, use the link on your AusPost tracking page. If AusPost confirms delivery to the address you provided, unfortunately, we can’t help further. Please make sure your delivery address is safe and secure.
If your order is returned to us as undeliverable, we’ll issue you a store credit (minus shipping fees).

👉 We’ll always do our best to get your order to you quickly and safely. Thanks so much for shopping with us — we appreciate you!